Disclosure in Accordance with the Act on Specified Commercial Transactions
| Item | Contents |
|---|---|
| Business Name | Kanaki Co., Ltd. |
| Name of Representative | Himiko Ito |
| Location | 52 Yayoi, Tobetsu-cho, Ishikari District, Hokkaido 061-0206 |
| Phone number | We will disclose the information without delay upon your request. Please contact us via the inquiry form. |
| Email Address | |
| Travel Agency Registration Number | Hokkaido Governor Registered Travel Agency No. 3-917 |
| Selling Price | The prices listed on the pages for each service and travel plan (including sales tax) |
| Other Necessary Expenses Besides the Fee | Customers are responsible for any transfer fees. |
| Payment Methods | Bank Transfer / Credit Card / WeChat Pay / Alipay |
| Payment Schedule | Please make your payment by the due date specified by our company. We will inform you of the due date when your reservation is confirmed. |
| Service Availability Period | The travel dates listed in your plan |
| Cancellation Fee | Please refer to the cancellation policy below. |
| Travel Terms and Conditions | This is based on our company’s Terms and Conditions for Travel Services (in accordance with the Ministry of Land, Infrastructure, Transport and Tourism’s Standard Terms and Conditions for Travel Services). |
Cancellation Policy
The following cancellation fees will apply, calculated from the trip start date.
International Visitors (Inbound) / Domestic Travel (Both)
| Timing of the Release | Cancellation Fee |
|---|---|
| Up to 30 days before the trip start date | Free |
| 29 to 20 days ago | 10% of the travel cost |
| 19 to 8 days ago | 20% of the travel cost |
| 7 days ago to 2 days ago | 30% of the travel cost |
| The day before | 40% of the travel cost |
| On the Day (Before Departure) | 50% of the travel cost |
| After the Trip Begins: No-Show Without Notice | 100% of the travel cost |
*In cases of force majeure, such as natural disasters or infectious diseases, we will consider your request on a case-by-case basis.
