{"id":42666,"date":"2026-05-27T13:06:01","date_gmt":"2026-05-27T04:06:01","guid":{"rendered":"https:\/\/xs711157.xsrv.jp\/kanakane\/?page_id=42666"},"modified":"2026-05-27T13:42:41","modified_gmt":"2026-05-27T04:42:41","slug":"privacy-3","status":"publish","type":"page","link":"https:\/\/kanakane.co.jp\/en\/privacy-3\/","title":{"rendered":"Travel Agency Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"42666\" class=\"elementor elementor-42666\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9945d8 e-flex e-con-boxed e-con e-parent\" data-id=\"5f9945d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7400dbd3 privacy-content elementor-widget elementor-widget-text-editor\" data-id=\"7400dbd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Standard Terms and Conditions for Travel Agencies<\/h3><p>Last Amended: March 2, Reiwa 2; Japan Tourism Agency and Consumer Affairs Agency Notice No. 1 (Effective April 1, Reiwa 2)<\/p><div class=\"yakkan-toc\"><p><strong>Table of Contents<\/strong><\/p><ul><li><a href=\"#boshu\">Section on Package Tour Contracts<\/a><\/li><li><a href=\"#juchuu\">Section on Customized Tour Contracts<\/a><\/li><li><a href=\"#haichi\">Section on Travel Arrangement Contracts<\/a><\/li><li><a href=\"#toko\">Section on Travel Arrangement Agency Agreements<\/a><\/li><li><a href=\"#soudan\">Travel Consultation Agreement Section<\/a><\/li><li><a href=\"#tokubetsu\">Special Compensation Regulations<\/a><\/li><\/ul><\/div><h3 id=\"boshu\">Section on Package Tour Contracts<\/h3><h3 id=\"bos-ch1\">Chapter 1: General Provisions<\/h3><h3>Article 1 (Scope of Application)<\/h3><p>Contracts concerning packaged tours that our company enters into with travelers (hereinafter referred to as \u201cPackaged Tour Contracts\u201d) shall be governed by the provisions of these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, if the Company has entered into a special agreement in writing that does not violate any laws or regulations and does not disadvantage the traveler, such special agreement shall take precedence.<\/p><h3>Article 2 (Definitions of Terms)<\/h3><p>For the purposes of these Terms and Conditions, \u201cPackage Tour\u201d means a tour that is organized and conducted by the Company based on a travel plan prepared in advance for the purpose of recruiting travelers, in which the Company specifies the travel destination and itinerary, the details of the transportation and lodging services to be provided to travelers, and the amount of the travel fare to be paid by travelers to the Company.<\/p><p>2. In these Terms and Conditions, \u201cdomestic travel\u201d refers to travel within Japan only, and \u201coverseas travel\u201d refers to travel other than domestic travel.<\/p><p>3. In this section, \u201cCommunication Contract\u201d means a packaged tour contract that the Company enters into with a cardmember of a credit card company (hereinafter referred to as the \u201cAffiliated Company\u201d) with which the Company or a company selling the Company\u2019s packaged tours on its behalf has a partnership, based on an application received via telephone, mail, fax, the Internet, or other means of communication, and in which the traveler agrees in advance that any claims or obligations the Company has toward the traveler regarding travel costs, etc., under the packaged tour contract shall be settled in accordance with the cardmember terms and conditions of the affiliated company, as separately stipulated on or after the date on which such claims or obligations are due; and in which the travel costs, etc., under said packaged tour contract are to be paid in accordance with the methods specified in the latter part of Article 12, Paragraph 2, the second sentence of Article 16, Paragraph 1, and Article 19, Paragraph 2.<\/p><p>4. In these Terms and Conditions, \u201cCard Usage Date\u201d refers to the date on which the traveler or the Company is required to fulfill its obligation to pay or refund the travel costs, etc., pursuant to the Package Tour Contract.<\/p><h3>Article 3 (Contents of the Travel Contract)<\/h3><p>Under a packaged tour contract, our company undertakes to make arrangements and manage the itinerary so that travelers may receive transportation, lodging, and other travel-related services (hereinafter referred to as \u201ctravel services\u201d) provided by transportation and lodging providers, in accordance with the travel itinerary established by our company.<\/p><h3>Article 4 (Arrangement Agent)<\/h3><p>In fulfilling a packaged tour contract, our company may entrust all or part of the arrangements to other travel agencies, entities engaged in travel arrangements as a business, or other agents, both within and outside Japan.<\/p><h3 id=\"bos-ch2\">Chapter 2: Conclusion of the Contract<\/h3><h3>Article 5 (Offer to Enter into a Contract)<\/h3><p>Travelers who wish to apply for a packaged tour contract with the Company must complete the Company\u2019s prescribed application form (hereinafter referred to as the \u201cApplication Form\u201d) with the required information and submit it to the Company along with an application fee in the amount separately specified by the Company.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, travelers who intend to apply to the Company for a telecommunications contract must notify the Company of the name of the packaged tour for which they intend to apply, the travel start date, their membership number, and other relevant details.<\/p><p>3. The deposit referred to in paragraph 1 shall be treated as part of the travel cost, cancellation fee, or penalty fee.<\/p><p>4. Travelers who require special accommodations when participating in a packaged tour should notify us at the time of contract application. In such cases, we will accommodate their needs to the extent possible.<\/p><p>5. Any expenses incurred by the Company for special measures taken on behalf of the traveler based on the request described in the preceding paragraph shall be borne by the traveler.<\/p><h3>Article 6 (Reservations by Telephone, etc.)<\/h3><p>We accept reservations for packaged tour contracts via telephone, mail, fax, the Internet, and other means of communication. In such cases, the contract is not concluded at the time of reservation; travelers must, after we notify them of our acceptance of the reservation, submit an application form and an application fee to us, or provide their membership number, etc., within the period specified by us, in accordance with the provisions of Paragraph 1 or 2 of the preceding Article.<\/p><p>2. When an application form and application fee are submitted in accordance with the provisions of the preceding paragraph, or when a member number or other information is notified, the order of conclusion of the packaged tour contract shall be determined by the order in which the reservation was accepted.<\/p><p>3. If a traveler fails to submit the deposit within the period specified in Paragraph 1 or fails to provide their membership number or other required information, the Company will treat the reservation as having been canceled.<\/p><h3>Article 7 (Refusal to Enter into a Contract)<\/h3><p>We may refuse to enter into a packaged tour contract in the following cases:<\/p><ol><li>If the traveler does not meet the criteria regarding gender, age, qualifications, skills, or other requirements for participants that our company has specified in advance.<\/li><li>When the number of applicants reaches the planned enrollment limit.<\/li><li>When a traveler is likely to cause inconvenience to other travelers or hinder the smooth operation of group activities.<\/li><li>When a traveler intends to enter into a telecommunications contract but is unable to pay all or part of the debt related to the travel expenses, etc., in accordance with the affiliated company\u2019s cardholder terms and conditions\u2014for example, because the traveler\u2019s credit card is invalid.<\/li><li>When a traveler is determined to be a member of an organized crime group, an associate of such a group, a person affiliated with such a group, a company affiliated with such a group, a \u201cs\u014dkaiya\u201d (professional meeting disruptor), or any other antisocial force.<\/li><li>When a traveler engages in violent or unreasonable demands toward the Company, or uses threatening language or violence in connection with a transaction, or engages in any conduct equivalent to such acts.<\/li><li>When a traveler spreads false rumors, uses deception or coercion to damage the Company\u2019s reputation or interfere with the Company\u2019s business, or engages in any similar conduct.<\/li><li>When there are other operational reasons on the part of our company.<\/li><\/ol><h3>Article 8 (Effective Date of the Contract)<\/h3><p>A package tour contract shall be deemed to have been concluded when the Company accepts the contract and receives the application fee specified in Article 5, Paragraph 1.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, the service contract shall be deemed to have been concluded when the traveler receives notice that the Company has accepted the contract.<\/p><h3>Article 9 (Delivery of the Written Contract)<\/h3><p>Promptly after the conclusion of the contract as provided in the preceding Article, the Company shall provide the traveler with a written document (hereinafter referred to as the \u201cContract Document\u201d) setting forth the travel itinerary, the details of the travel services, the travel price, other travel conditions, and matters concerning the Company\u2019s liability.<\/p><p>2. The scope of travel services that the Company is obligated to arrange and manage under a packaged tour contract shall be as specified in the written contract referred to in the preceding paragraph.<\/p><h3>Article 10 (Written Confirmation)<\/h3><p>If the written contract referred to in paragraph (1) of the preceding Article cannot specify the confirmed travel itinerary, the names of the transportation or lodging providers cannot be stated, the contract document shall list, by name, the lodging providers and transportation providers deemed material for disclosure that are scheduled to be used. Subsequently, by the date specified in said contract document\u2014which must be no later than the day before the travel start date following the delivery of the contract document\u2014the provider shall issue a document (hereinafter referred to as the \u201cConfirmation Document\u201d) ) stating the finalized details.<\/p><p>2. In the cases described in the preceding paragraph, if we receive an inquiry from a traveler wishing to confirm the status of their arrangements, we will respond promptly and appropriately, even before the confirmation document has been issued.<\/p><p>3. Upon delivery of the written confirmation referred to in paragraph (1), the scope of travel services that the Company is obligated to arrange and manage pursuant to paragraph (2) of the preceding Article shall be limited to those specified in said written confirmation.<\/p><h3>Article 11 (Methods Utilizing Information and Communications Technology)<\/h3><p>When our company intends to conclude a package tour contract after obtaining the traveler\u2019s prior consent, in lieu of providing the traveler with a written document, contract document, or confirmation document, we shall use information and communications technology to provide the information required to be included in such documents (hereinafter referred to as the \u201cRequired Information\u201d) via information and communications technology, we shall confirm that the required information has been recorded in a file on the traveler\u2019s communication device.<\/p><p>2. In the case described in the preceding paragraph, if the traveler\u2019s communication device does not have a file available for recording the required information, we will record the required information in a file on a communication device used by our company and confirm that the traveler has viewed the information.<\/p><h3>Article 12 (Travel Costs)<\/h3><p>Travelers must pay the travel fees in the amount specified in the contract to the Company by the deadline stated in the contract prior to the travel start date.<\/p><p>2. Upon conclusion of a travel contract, we will accept payment of the travel fare in the amount specified in the contract using a card issued by a partner company, without requiring the traveler\u2019s signature on the prescribed form. Furthermore, the date of card use shall be deemed the date the travel contract is concluded.<\/p><h3 id=\"bos-ch3\">Chapter 3: Contract Amendments<\/h3><h3>Article 13 (Amendments to the Terms of the Contract)<\/h3><p>Our company shall not be liable in the event of natural disasters, wars, riots, suspension of travel services by transportation or lodging providers, orders from government authorities, the provision of transportation services that deviate from the original itinerary, or other circumstances beyond our control, we may modify the terms of the contract if deemed necessary to ensure the safe and smooth execution of the trip, provided that we promptly explain the changes to travelers in advance. However, in cases of emergency where it is unavoidable, we will provide an explanation after the change has been made.<\/p><h3>Article 14 (Changes to the Amount of the Travel Price)<\/h3><p>With regard to the fares and charges applicable to the transportation services used in the operation of packaged tours (hereinafter referred to as \u201cApplicable Fares and Charges\u201d), if, due to significant changes in economic conditions or other factors, such fares and charges deviate significantly from the published Applicable Fares and , the Company may increase or decrease the travel price within the scope of such increase or decrease.<\/p><p>2. If the Company increases the travel price in accordance with the provisions of the preceding paragraph, it shall notify the traveler of such increase no later than the fifteenth day prior to the travel start date, counting backward from the day before the travel start date.<\/p><p>3. If the applicable fares and charges specified in paragraph (1) are reduced, the Company shall reduce the travel cost by the amount of such reduction, in accordance with the provisions of that paragraph.<\/p><p>4. If a change to the terms of the contract pursuant to the provisions of the preceding Article results in a decrease or increase in the costs required to carry out the tour, the Company may adjust the tour price within the scope of such change at the time the contract terms are amended.<\/p><p>5. If the Company specifies in the written contract that the travel price varies depending on the number of participants using transportation, lodging, and other services, and if the number of participants changes after the conclusion of the packaged tour contract for reasons not attributable to the Company, the Company may adjust the travel price in accordance with the terms set forth in the written contract.<\/p><h3>Article 15 (Substitution of Travelers)<\/h3><p>Travelers who have entered into a packaged tour contract with our company may, with our consent, transfer their contractual rights to a third party.<\/p><p>2. If a traveler wishes to request the Company\u2019s consent as specified in the preceding paragraph, the traveler must complete the Company\u2019s prescribed form with the required information and submit it to the Company along with the prescribed fee.<\/p><p>3. The transfer of contractual status under Paragraph 1 shall take effect upon our consent, and thereafter, the third party to whom the status under the travel contract has been transferred shall succeed to all rights and obligations of the traveler under said packaged tour contract.<\/p><h3 id=\"bos-ch4\">Chapter 4: Termination of the Contract<\/h3><h3>Article 16 (Traveler\u2019s Right to Cancel)<\/h3><p>A traveler may cancel a packaged tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Company.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, a traveler may cancel a packaged tour contract without paying a cancellation fee prior to the start of the tour in the following cases:<\/p><ol><li>When we make a significant change to the terms of the contract.<\/li><li>When the travel price is increased pursuant to the provisions of Article 14, paragraph (1).<\/li><li>In the event of natural disasters, civil unrest, riots, the suspension of travel services by transportation or lodging providers, orders from government agencies, or other circumstances that make the safe and smooth execution of the trip impossible or highly likely to become impossible.<\/li><li>If the Company fails to provide the traveler with a written confirmation by the date specified in Article 10, Paragraph 1.<\/li><li>When it becomes impossible to carry out the trip according to the itinerary due to reasons attributable to our company.<\/li><\/ol><p>3. If, after the trip has begun, a traveler is unable to receive travel services for reasons not attributable to the traveler, or if the Company notifies the traveler to that effect, the traveler may cancel that portion of the contract without paying a cancellation fee.<\/p><p>4. In the case described in the preceding paragraph, the Company shall refund to the traveler the portion of the travel fare corresponding to that portion of the trip.<\/p><h3>Article 17 (Our Right to Cancel, etc. \u2014 Cancellation Before the Start of the Trip)<\/h3><p>We may cancel a packaged tour contract prior to the start of the trip in the following cases, after explaining the reasons to the traveler.<\/p><ol><li>When it is determined that a traveler does not meet the participation requirements that we have specified in advance.<\/li><li>When a traveler is deemed unable to continue the trip due to illness, the absence of a necessary caregiver, or other reasons.<\/li><li>When it is determined that a traveler is causing a nuisance to other travelers or is likely to interfere with the smooth operation of the group tour.<\/li><li>When a traveler demands a burden that exceeds what is reasonable under the terms of the contract.<\/li><li>When the number of travelers does not reach the minimum number of participants specified in the contract.<\/li><li>When there is a very high likelihood that the conditions necessary for the trip\u2014such as the required amount of snowfall for skiing\u2014will not be met.<\/li><li>In the event of natural disasters, civil unrest, riots, orders from government agencies, or other circumstances beyond our control, if the safe and smooth conduct of the trip becomes impossible or there is a very high likelihood that it will become impossible.<\/li><li>When a telecommunications contract has been entered into, but payment can no longer be processed\u2014for example, because the traveler\u2019s credit card has expired.<\/li><li>When it is determined that a traveler falls under any of items (5) through (7) of Article 7.<\/li><\/ol><p>2. If the traveler fails to pay the travel fare by the date specified in Article 12, Paragraph 1, the traveler shall be deemed to have canceled the packaged tour contract as of the day following that date. In such a case, the traveler must pay the Company a penalty equal to the cancellation fee.<\/p><p>3. If the Company intends to cancel the contract for the reasons listed in Paragraph 1, Item 5, it shall notify the traveler of the cancellation no later than the thirteenth day prior to the travel start date (counting backward from the day before the travel start date) for domestic travel (or the third day for day trips) for domestic travel, and no later than the twenty-third day (or the thirty-third day during peak seasons) for overseas travel, that the trip will be canceled.<\/p><h3>Article 18 (Our Right to Cancel\u2014Cancellation After the Start of the Trip)<\/h3><p>In the following cases, even after the trip has begun, we may cancel part of the packaged tour contract after explaining the reasons to the traveler.<\/p><ol><li>When a traveler is unable to continue the trip due to illness, the absence of a necessary caregiver, or other reasons.<\/li><li>When a traveler disrupts the discipline of the group\u2014through failure to follow our instructions, assault, threats, or similar conduct\u2014and thereby hinders the safe and smooth conduct of the tour.<\/li><li>When it is determined that a traveler falls under any of items (5) through (7) of Article 7.<\/li><li>In the event of natural disasters, civil unrest, riots, orders from government agencies, or other circumstances beyond our control that make it impossible to continue the trip.<\/li><\/ol><p>2. If the Company terminates the contract pursuant to the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler shall be terminated only with respect to the future.<\/p><p>3. In the case described in the preceding paragraph, the Company shall refund to the traveler the amount corresponding to the travel services not yet provided, after deducting cancellation fees and other charges.<\/p><h3>Article 19 (Refund of Travel Costs)<\/h3><p>In the event that the travel price is reduced or the contract is canceled, and an amount is due to the traveler, we will issue the refund within seven days from the day following the cancellation for refunds resulting from cancellation prior to the start of the trip, and within thirty days from the day following the end of the trip for refunds resulting from a reduction in the travel cost or cancellation after the start of the trip.<\/p><p>2. If the Company enters into a contract with a traveler and a refund is due, the Company will issue the refund in accordance with the terms and conditions of the affiliated company\u2019s credit card membership program.<\/p><p>3. The provisions of the preceding two paragraphs shall not preclude the traveler or the Company from exercising their right to claim damages.<\/p><h3>Article 20 (Arrangements for Return Travel Following Contract Termination)<\/h3><p>If the Company cancels a packaged tour contract after the start of the tour pursuant to the provisions of Article 18, Paragraph 1, Item 1 or Item 4, it shall, at the traveler\u2019s request, arrange the travel services necessary for the traveler to return to the departure point of the tour.<\/p><p>2. In the case described in the preceding paragraph, the traveler shall bear all expenses incurred in returning to the point of departure.<\/p><h3 id=\"bos-ch5\">Chapter 5: Organization and Group Contracts<\/h3><h3>Article 21 (Organizational and Group Contracts)<\/h3><p>The Company shall apply the provisions of this chapter to the conclusion of a packaged tour contract applied for by multiple travelers traveling the same itinerary at the same time who have designated a responsible representative (hereinafter referred to as the \u201cContract Representative\u201d).<\/p><h3>Article 22 (Contract Manager)<\/h3><p>Unless otherwise specified in a special agreement, we shall deem the contract representative to have full authority to act on behalf of the travelers comprising the organization or group (hereinafter referred to as \u201cmembers\u201d) in concluding a packaged tour contract, and all transactions related to travel services for said organization or group shall be conducted with said contract representative.<\/p><p>2. The contract representative must submit a list of members to the Company by the date specified by the Company.<\/p><p>3. The Company shall not be liable for any debts or obligations that the Contract Representative currently owes or is expected to owe in the future to the Members.<\/p><p>4. If the contract representative does not accompany the group, the Company will, after the trip begins, regard the member designated in advance by the contract representative as the contract representative.<\/p><h3 id=\"bos-ch6\">Chapter 6: Itinerary Management<\/h3><h3>Article 23 (Itinerary Management)<\/h3><p>We strive to ensure that travelers enjoy safe and smooth trips, and we provide the following services to travelers. However, this does not apply if we have entered into a special agreement with a traveler that differs from these terms.<\/p><ol><li>If it is determined that there is a risk that a traveler may be unable to receive travel services during the trip, necessary measures must be taken to ensure that the traveler receives the travel services provided under the packaged tour contract.<\/li><li>If, despite having taken the measures described in the previous issue, it becomes necessary to change the terms of the contract, alternative services must be arranged.<\/li><\/ol><h3>Article 24 (Instructions from the Company)<\/h3><p>From the start of the trip until its conclusion, travelers must follow our instructions to ensure the trip proceeds safely and smoothly whenever they are traveling as a group.<\/p><h3>Article 25 (Duties of Tour Escorts, etc.)<\/h3><p>Depending on the nature of the trip, we may have a tour escort or other personnel accompany the group to perform all or part of the itinerary management duties and other tasks related to the packaged tour that we deem necessary.<\/p><p>2. As a general rule, the hours during which tour escorts and other personnel referred to in the preceding paragraph are to perform the duties specified in that paragraph shall be from 8:00 a.m. to 8:00 p.m.<\/p><h3>Article 26 (Protective Measures)<\/h3><p>If we determine that a traveler is in a situation requiring protection due to illness, injury, or other reasons while traveling, we may take the necessary measures. In such cases, if the situation is not attributable to our negligence, the traveler shall bear the costs incurred for those measures.<\/p><h3 id=\"bos-ch7\">Chapter 7: Responsibility<\/h3><h3>Article 27 (Our Liability)<\/h3><p>In the performance of a packaged tour contract, our company shall be liable to compensate travelers for any damages caused by our company or our travel agent through willful misconduct or negligence. However, this applies only if we are notified within two years from the day following the occurrence of the damage.<\/p><p>2. If a traveler suffers damage due to natural disasters, acts of war, riots, orders from government agencies, or other causes beyond our control, we shall not be liable for such damage, except as provided in the preceding paragraph.<\/p><p>3. The Company shall compensate travelers for damage to their luggage only if the Company is notified within fourteen days from the day following the occurrence of the damage for domestic travel, and within twenty-one days for overseas travel, up to a maximum of 150,000 yen per traveler.<\/p><h3 id=\"tokubetsu\">Article 28 (Special Compensation)<\/h3><p>Regardless of whether the Company\u2019s liability arises under the provisions of Paragraph 1 of the preceding Article, the Company shall pay compensation and condolence payments in predetermined amounts for certain damages sustained by travelers to their life, body, or luggage while participating in a packaged tour, in accordance with the provisions of the attached Special Compensation Regulations.<\/p><p>2. If the Company is liable for the damages referred to in the preceding paragraph pursuant to the provisions of paragraph (1) of the preceding Article, the compensation payable by the Company under the preceding paragraph shall be deemed to be such damages, to the extent of the amount of damages payable under such liability.<\/p><p>3. In the cases specified in the preceding paragraph, the Company\u2019s obligation to pay compensation under paragraph 1 shall be reduced by an amount equivalent to the damages the Company is required to pay.<\/p><p>4. With respect to package tours organized by the Company for travelers currently participating in one of the Company\u2019s package tours, for which the Company collects a separate travel fee, such tours shall be treated as part of the terms of the primary package tour contract.<\/p><h3>Article 29 (Itinerary Guarantee)<\/h3><p>In the event of a material change to the terms of the contract listed in the left column of Schedule 2, we will pay compensation for such changes in an amount equal to or greater than the travel price multiplied by the rate specified in the right column of that schedule, within thirty days from the day following the end of the trip. However, this shall not apply if it is clear that we are liable for such changes pursuant to the provisions of Article 27, Paragraph 1.<\/p><p>2. The amount of change compensation payable by the Company shall be limited to an amount equal to the travel price multiplied by a rate of at least 15 percent, as determined by the Company, per traveler per packaged tour. Furthermore, if the amount of change compensation payable is less than 1,000 yen, the Company shall not pay such compensation.<\/p><p>3. If, after we have paid the change compensation, it becomes clear that we are liable for the change in question, the traveler must reimburse us for the change compensation.<\/p><h3>Article 30 (Responsibility of Travelers)<\/h3><p>If the Company suffers damage due to the willful act or negligence of a traveler, that traveler must compensate the Company for the damage.<\/p><p>2. When entering into a packaged tour contract, travelers must make an effort to understand the terms of the contract\u2014including their rights and obligations\u2014by utilizing the information provided by the Company.<\/p><p>3. If, after the trip has begun, a traveler becomes aware that travel services provided differ from those specified in the contract, the traveler must promptly notify the Company, the Company\u2019s travel agent, or the relevant travel service provider of this fact at the travel destination.<\/p><h3>Article 31 (Settlement Operations Guarantee Deposit)<\/h3><p>Our company is a guarantee member of the Japan Travel Agents Association (a general incorporated association).<\/p><p>2. Travelers or members who have entered into a packaged tour contract with the Company may receive payment from the compensation guarantee fund deposited by the Japan Association of Travel Agents (a general incorporated association) referred to in the preceding paragraph with respect to claims arising from such transactions.<\/p><p>3. Pursuant to the provisions of Article 49, Paragraph 1 of the Travel Agency Act, our company pays contributions to the Travel Industry Association (a general incorporated association) toward the compensation guarantee fund; therefore, we have not deposited the business guarantee deposit required under Article 7, Paragraph 1 of the same Act.<\/p><h3 id=\"bos-beppyo\">Appendix 1: Cancellation Fees (Pursuant to Article 16, Paragraph 1)<\/h3><h3>I. Cancellation Fees for Domestic Travel<\/h3><table><thead><tr><th>Category<\/th><th>Cancellation Fee<\/th><\/tr><\/thead><tbody><tr><td>If the cancellation is made on or after the 20th day (or, in the case of a day trip, the 10th day) counting backward from the day before the trip\u2019s start date:<\/td><td>Up to 20% of the travel cost<\/td><\/tr><tr><td>If the cancellation is made on or after the seventh day counting backward from the day before the trip start date<\/td><td>Up to 30% of the travel cost<\/td><\/tr><tr><td>If you cancel on the day before the trip starts<\/td><td>Up to 40% of the travel cost<\/td><\/tr><tr><td>If you cancel on the day the trip begins<\/td><td>Up to 50% of the travel cost<\/td><\/tr><tr><td>In the event of cancellation after the trip has begun or no-show without prior notice<\/td><td>Up to 100% of the travel cost<\/td><\/tr><\/tbody><\/table><h3>II. Cancellation Fees for Overseas Travel<\/h3><table><thead><tr><th>Category<\/th><th>Cancellation Fee<\/th><\/tr><\/thead><tbody><tr><td>If the trip begins during peak season and the cancellation is made on or after the 40th day prior to the trip start date, counting backward from the day before the trip start date<\/td><td>Up to 10% of the travel cost<\/td><\/tr><tr><td>If the contract is canceled on or after the 30th day prior to the travel start date, counting backward from the day before the travel start date<\/td><td>Up to 20% of the travel cost<\/td><\/tr><tr><td>If you cancel two days or more before the trip start date<\/td><td>Up to 50% of the travel cost<\/td><\/tr><tr><td>In the event of cancellation after the trip has begun or no-show without prior notice<\/td><td>Up to 100% of the travel cost<\/td><\/tr><\/tbody><\/table><p>Note: \u201cPeak periods\u201d refer to the periods from December 20 to January 7, from April 27 to May 6, and from July 20 to August 31.<\/p><h3>Appendix 2: Compensation for Changes (Pursuant to Article 29, Paragraph 1)<\/h3><table><thead><tr><th>Changes That Require Payment of a Change Compensation Fee<\/th><th>Before the trip (%)<\/th><th>After the trip begins (%)<\/th><\/tr><\/thead><tbody><tr><td>Changes to the Travel Start Date or Travel End Date Specified in the Contract<\/td><td>1.5<\/td><td>3.0<\/td><\/tr><tr><td>Changes to tourist attractions, facilities, or other travel destinations to be visited<\/td><td>1.0<\/td><td>2.0<\/td><\/tr><tr><td>Change to a lower-priced option based on the carrier's class or facilities<\/td><td>1.0<\/td><td>2.0<\/td><\/tr><tr><td>Change in the Type of Carrier or Company Name<\/td><td>1.0<\/td><td>2.0<\/td><\/tr><tr><td>Changing to a flight with a different departure or arrival airport within Japan<\/td><td>1.0<\/td><td>2.0<\/td><\/tr><tr><td>Changing a Direct Flight Between Japan and a Destination Outside Japan to a Connecting or Stopover Flight<\/td><td>1.0<\/td><td>2.0<\/td><\/tr><tr><td>Change in the Type or Name of the Accommodation Facility<\/td><td>1.0<\/td><td>2.0<\/td><\/tr><tr><td>Changes to the Type, Amenities, View, and Other Conditions of Guest Rooms at Accommodation Facilities<\/td><td>1.0<\/td><td>2.0<\/td><\/tr><tr><td>Changes to items listed in the preceding subparagraphs that were included in the tour title<\/td><td>2.5<\/td><td>5.0<\/td><\/tr><\/tbody><\/table><h3 id=\"juchuu\">Section on Customized Tour Contracts<\/h3><h3>Chapter 1: General Provisions<\/h3><h3>Article 1 (Scope of Application)<\/h3><p>Contracts for customized package tours entered into by our company with travelers (hereinafter referred to as \u201cCustomized Package Tour Contracts\u201d) shall be governed by the provisions of these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, if the Company has entered into a special agreement in writing that does not violate any laws or regulations and does not disadvantage the traveler, such special agreement shall take precedence.<\/p><h3>Article 2 (Definitions of Terms)<\/h3><p>For the purposes of these Terms and Conditions, \u201cCustomized Travel Package\u201d refers to a trip for which the Company, at the request of a traveler, prepares a travel plan specifying the destination and itinerary, the details of the transportation or lodging services to be provided to the traveler, and the amount of the travel charges to be paid by the traveler to the Company, and which is carried out in accordance with that plan.<\/p><p>2. In these Terms and Conditions, \u201cdomestic travel\u201d refers to travel within Japan only, and \u201coverseas travel\u201d refers to travel other than domestic travel.<\/p><p>3. In this section, \u201cCommunication Contract\u201d means a custom-planned travel contract concluded by the Company with a cardmember of a credit card company with which the Company has a partnership (hereinafter referred to as the \u201cPartner Company\u201d) based on an application received via a means of communication, wherein the traveler agrees in advance to the terms and pays the travel costs and other charges in the prescribed manner.<\/p><p>4. In these Terms and Conditions, \u201cCard Usage Date\u201d refers to the date on which the traveler or the Company is required to fulfill its obligation to pay or refund the travel expenses, etc., under a custom-planned travel contract.<\/p><h3>Article 3 (Contents of the Travel Contract)<\/h3><p>Under a customized tour contract, our company undertakes to make the necessary arrangements and manage the itinerary so that travelers can receive travel services in accordance with the itinerary established by our company.<\/p><h3>Article 4 (Arrangement Agent)<\/h3><p>In fulfilling custom travel contracts, we may have an agent, such as another travel agency, handle all or part of the arrangements on our behalf.<\/p><h3 id=\"bos-ch2\">Chapter 2: Conclusion of the Contract<\/h3><h3>Article 5 (Provision of the Proposal Document)<\/h3><p>When we receive a request from a traveler intending to apply for a custom-planned tour contract with us, we will provide a written document (hereinafter referred to as the \u201cProposal Document\u201d) detailing the tour itinerary, the content of the travel services, the tour price, and other travel conditions, unless prevented from doing so by operational circumstances.<\/p><p>2. In the itinerary document referred to in the preceding paragraph, the Company may explicitly state the amount of the planning fee (hereinafter referred to as the \u201cplanning fee\u201d) as part of the breakdown of the travel cost.<\/p><h3>Article 6 (Offer to Enter into a Contract)<\/h3><p>With regard to the details of the itinerary set forth in the itinerary document, travelers who wish to apply to the Company for a custom-planned tour contract must complete the Company\u2019s prescribed application form with the required information and submit it to the Company along with an application fee in the amount separately specified by the Company.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, travelers who intend to apply for a communications contract with the Company must provide the Company with their membership number and other required information.<\/p><p>3. The deposit referred to in paragraph 1 shall be treated as part of the travel cost, cancellation fee, or penalty fee.<\/p><p>4. Travelers who require special accommodations when participating in a custom-planned tour should notify us at the time of contract application. In such cases, we will accommodate these requests to the extent possible.<\/p><p>5. Any expenses incurred by the Company for special measures taken on behalf of the traveler based on the request described in the preceding paragraph shall be borne by the traveler.<\/p><h3>Article 7 (Refusal to Enter into a Contract)<\/h3><p>We may refuse to enter into a custom-planned travel contract in the following cases.<\/p><ol><li>When a traveler is likely to cause inconvenience to other travelers or hinder the smooth operation of group activities.<\/li><li>When attempting to enter into a service contract but payment cannot be processed\u2014for example, because the credit card is invalid.<\/li><li>When a traveler is determined to be a member of an antisocial group.<\/li><li>When a traveler makes violent demands or engages in similar conduct toward our company.<\/li><li>When a traveler engages in conduct that damages our reputation or interferes with our business operations.<\/li><li>When there are other operational reasons on the part of our company.<\/li><\/ol><h3>Article 8 (Effective Date of the Contract)<\/h3><p>A custom-planned tour contract shall be deemed to have been concluded when we accept the contract and receive the deposit.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, the service contract shall be deemed to have been concluded when the traveler receives notice that the Company has accepted the contract.<\/p><h3>Article 9 (Delivery of the Written Contract)<\/h3><p>We will provide the traveler with a written copy of the contract promptly after the contract specified in the preceding section is concluded.<\/p><p>2. If the Company has specified the amount of the planning fee in the planning document referred to in Article 5, Paragraph 1, it shall specify that amount in the contract document referred to in the preceding paragraph.<\/p><p>3. The scope of travel services that the Company is obligated to arrange and manage under a custom-planned travel contract shall be as specified in the written contract referred to in paragraph 1.<\/p><h3>Article 10 (Written Confirmation)<\/h3><p>If it is not possible to include the finalized travel itinerary or the names of the transportation or lodging providers in the written contract referred to in paragraph (1) of the preceding Article, the names of the providers to be used shall be listed in a limited and specific manner in said written contract, and a confirmation document shall be provided by the date specified in said written contract, which must be no later than the day before the travel start date.<\/p><p>2. In the cases described in the preceding paragraph, if we receive an inquiry from a traveler wishing to confirm the status of their arrangements, we will respond promptly and appropriately, even before the confirmation document has been issued.<\/p><p>3. Upon delivery of the written confirmation referred to in paragraph 1, the scope of travel services that the Company is obligated to arrange and manage shall be limited to those specified in said written confirmation.<\/p><h3>Article 11 (Methods Utilizing Information and Communications Technology)<\/h3><p>With the traveler\u2019s prior consent, our company may provide the required information using information and communications technology in lieu of delivering a tour itinerary, contract, or confirmation document.<\/p><h3>Article 12 (Travel Costs)<\/h3><p>Travelers must pay the travel fees in the amount specified in the contract to the Company by the deadline stated in the contract prior to the travel start date.<\/p><p>2. Upon conclusion of a travel contract, we will accept payment for the travel expenses using a card issued by a partner company. The card transaction date shall be deemed the date the travel contract is concluded.<\/p><h3 id=\"bos-ch3\">Chapter 3: Contract Amendments<\/h3><h3>Article 13 (Amendments to the Terms of the Contract)<\/h3><p>Travelers may request that the Company modify the travel itinerary, the details of travel services, or other terms of the customized package tour contract. In such cases, the Company will accommodate the traveler\u2019s request to the extent possible.<\/p><p>2. In the event of circumstances beyond our control, we may modify the terms of the contract\u2014provided such modification is unavoidable to ensure the safe and smooth operation of the tour\u2014after promptly notifying the traveler in advance.<\/p><h3>Article 14 (Changes to the Amount of the Travel Price)<\/h3><p>In the event that the fares and charges applicable to the transportation services used in connection with a customized tour increase or decrease significantly beyond what would normally be expected due to significant changes in economic conditions or other factors, the Company may increase or decrease the tour price within the scope of such increase or decrease.<\/p><p>2. If the Company increases the travel price in accordance with the provisions of the preceding paragraph, it shall notify the traveler of such increase no later than the fifteenth day prior to the travel start date, counting backward from the day before the travel start date.<\/p><p>3. If the applicable fares or charges are reduced, we will reduce the total travel cost by the amount of the reduction.<\/p><p>4. If a change to the terms of the contract results in a decrease or increase in the costs required to carry out the trip, the Company may adjust the travel price within the scope of such change at the time the change is made.<\/p><p>5. If we have specified in the written contract that the travel price varies depending on the number of participants, and if there is a change in the number of participants for reasons not attributable to us, we may adjust the travel price.<\/p><h3>Article 15 (Substitution of Travelers)<\/h3><p>Travelers who have entered into a customized tour contract with our company may, with our consent, transfer their contractual rights to a third party.<\/p><h3 id=\"bos-ch4\">Chapter 4: Termination of the Contract<\/h3><h3>Article 16 (Traveler\u2019s Right to Cancel)<\/h3><p>A traveler may cancel a customized package tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Company.<\/p><p>2. A traveler may cancel a customized package tour contract without paying a cancellation fee prior to the start of the tour in the following cases:<\/p><ol><li>When our company makes a material change to the terms of a contract.<\/li><li>When the travel cost increases.<\/li><li>When it is impossible to conduct the trip safely and smoothly, or when there is a very high likelihood that it will become impossible to do so.<\/li><li>If we fail to provide the written confirmation by the due date.<\/li><li>When it becomes impossible to carry out the trip due to reasons attributable to our company.<\/li><\/ol><h3>Article 17 (Our Right to Cancel, etc. \u2014 Cancellation Before the Start of the Trip)<\/h3><p>In the following cases, we may cancel a customized package tour contract prior to the start of the trip, after explaining the reasons to the traveler.<\/p><ol><li>When a traveler is deemed unable to continue the trip due to illness or other reasons.<\/li><li>When it is determined that a traveler may cause a nuisance to other travelers.<\/li><li>When a traveler demands a burden that exceeds what is reasonable under the terms of the contract.<\/li><li>When there is a very high likelihood that the conditions for carrying out a trip for the purpose of skiing will not be met.<\/li><li>In the event of natural disasters or other circumstances beyond our control that make the safe and smooth conduct of the trip impossible, or where there is a very high likelihood that it will become impossible.<\/li><li>When a telecommunications contract has been entered into, but payment can no longer be processed\u2014for example, because the credit card has expired.<\/li><li>When it is determined that a traveler is a member of an antisocial group or similar organization.<\/li><\/ol><p>2. If a traveler fails to pay the travel charges by the due date, the traveler shall be deemed to have canceled the customized package tour contract as of the day following that due date.<\/p><h3>Article 18 (Our Right to Cancel\u2014Cancellation After the Start of the Trip)<\/h3><p>We may cancel part of a custom-planned travel contract in the following cases, even after the trip has begun.<\/p><ol><li>When a traveler is unable to continue the trip due to illness or other reasons.<\/li><li>When a traveler disrupts the discipline of the group\u2014for example, by failing to follow our instructions\u2014and thereby hinders the safe and smooth conduct of the trip.<\/li><li>When it is determined that a traveler is a member of an antisocial group or similar organization.<\/li><li>In the event of a natural disaster or other circumstances beyond our control that make it impossible to continue the trip.<\/li><\/ol><h3>Article 19 (Refund of Travel Costs)<\/h3><p>In the event that the travel price is reduced or a customized tour contract is canceled, and an amount is due to be refunded to the traveler, we will refund such amount within seven days from the day following the cancellation if the cancellation occurs before the start of the trip, and within thirty days from the day following the end of the trip if the cancellation occurs after the start of the trip.<\/p><h3>Article 20 (Arrangements for Return Travel Following Contract Termination)<\/h3><p>If the Company cancels a customized travel contract after the trip has begun pursuant to the provisions of Article 18, Paragraph 1, Item 1 or Item 4, the Company shall, at the traveler\u2019s request, arrange the travel services necessary for the traveler to return to the point of departure for the trip. The traveler shall bear the costs of returning to the point of departure.<\/p><h3 id=\"bos-ch5\">Chapter 5: Organization and Group Contracts<\/h3><h3>Article 21 (Organizational and Group Contracts)<\/h3><p>The Company shall apply the provisions of this chapter to the conclusion of customized package tour contracts in which multiple travelers traveling the same itinerary at the same time have designated a contract representative and submitted a booking request.<\/p><h3>Article 22 (Contract Manager)<\/h3><p>Unless otherwise specified in a special agreement, the Company deems the contract representative to have full authority to act on behalf of the travelers comprising the organization or group (hereinafter referred to as \u201cmembers\u201d) in concluding a customized package tour contract.<\/p><p>2. The contract representative must submit a list of members to the Company by the date specified by the Company.<\/p><p>3. The Company shall not be liable for any debts or obligations that the Contract Representative currently owes or is expected to owe in the future to the Members.<\/p><p>4. If the contract representative does not accompany the group, the Company will, after the trip begins, regard the member designated in advance by the contract representative as the contract representative.<\/p><h3>Article 23 (Special Provisions on the Formation of Contracts)<\/h3><p>When entering into a customized tour contract with a contracting party, our company may agree to enter into such a contract without receiving an application deposit.<\/p><p>2. In the event that a contract is concluded without receiving a deposit pursuant to the provisions of the preceding paragraph, the Company shall provide the contract representative with a written notice to that effect, and the custom-planned tour contract shall be deemed to have been concluded at the time the Company delivers said written notice.<\/p><h3 id=\"bos-ch6\">Chapter 6: Itinerary Management<\/h3><h3>Article 24 (Itinerary Management)<\/h3><p>Our company strives to ensure that travelers have safe and smooth trips, and we provide itinerary management services to travelers.<\/p><h3>Article 25 (Instructions from the Company)<\/h3><p>From the start of the trip until its conclusion, travelers must follow our instructions when traveling as a group.<\/p><h3>Article 26 (Duties of Tour Escorts, etc.)<\/h3><p>Depending on the nature of the trip, our company may assign a tour escort or other personnel to accompany the group and manage the itinerary and related matters. As a general rule, the working hours for tour escorts and other personnel are from 8:00 a.m. to 8:00 p.m.<\/p><h3>Article 27 (Protective Measures)<\/h3><p>If we determine that a traveler is in a condition requiring assistance due to illness, injury, or other reasons while traveling, we may take the necessary measures. Unless such circumstances are attributable to us, the traveler shall bear the costs incurred for such measures.<\/p><h3 id=\"bos-ch7\">Chapter 7: Responsibility<\/h3><h3>Article 28 (Our Liability)<\/h3><p>In the performance of a customized tour contract, our company shall be liable to compensate travelers for any damages caused by our company or our travel agent through willful misconduct or negligence. However, this applies only if we are notified of such damages within two years from the day following the occurrence of the damages.<\/p><p>2. If a traveler suffers damage due to causes beyond our control, we shall not be liable to compensate for such damage, except as provided in the preceding paragraph.<\/p><p>3. The Company will compensate travelers for damage to their luggage up to a maximum of 150,000 yen per traveler, provided that the Company is notified of such damage within 14 days for domestic travel and within 21 days for international travel.<\/p><h3>Article 29 (Special Compensation)<\/h3><p>Regardless of whether the Company\u2019s liability arises under the provisions of paragraph (1) of the preceding Article, the Company shall pay compensation and condolence payments for certain damages sustained by travelers to their life, body, or luggage while participating in a customized package tour, in accordance with the provisions of the attached Special Compensation Regulations.<\/p><h3>Article 30 (Itinerary Guarantee)<\/h3><p>In the event of a material change to the terms of the contract listed in the left column of Schedule 2, we will pay compensation for such changes in an amount equal to or greater than the travel price multiplied by the rate specified in the right column of that schedule, within thirty days from the day following the end of the trip.<\/p><h3>Article 31 (Responsibility of Travelers)<\/h3><p>If the Company suffers damage due to the willful act or negligence of a traveler, that traveler must compensate the Company for the damage.<\/p><h3>Article 32 (Settlement Operations Guarantee Deposit)<\/h3><p>Our company is a guarantee member of the Japan Travel Agents Association (a general incorporated association).<\/p><p>2. Travelers or members of a group who have entered into a custom-planned tour contract with the Company may receive payment from the compensation guarantee fund deposited by the Japan Association of Travel Agents (JATA), as referred to in the preceding paragraph, with respect to claims arising from such transactions.<\/p><p>3. Pursuant to the provisions of Article 49, Paragraph 1 of the Travel Agency Act, our company pays contributions to the Travel Industry Association (a general incorporated association) toward the compensation guarantee fund; therefore, we have not deposited the business guarantee deposit required under Article 7, Paragraph 1 of the same Act.<\/p><h3 id=\"haichi\">Section on Travel Arrangement Contracts<\/h3><h3>Chapter 1: General Provisions<\/h3><h3>Article 1 (Scope of Application)<\/h3><p>The travel arrangement contracts that our company enters into with travelers shall be governed by the provisions of these Terms and Conditions.<\/p><h3>Article 2 (Definitions of Terms)<\/h3><p>In these Terms and Conditions, the term \u201cTravel Arrangement Contract\u201d refers to a contract under which the Company undertakes, at the traveler\u2019s request, to make arrangements so that the traveler may receive travel services by acting as an agent, intermediary, or broker on the traveler\u2019s behalf.<\/p><p>2. In these Terms and Conditions, \u201cdomestic travel\u201d refers to travel within Japan only, and \u201coverseas travel\u201d refers to travel other than domestic travel.<\/p><p>3. In these Terms and Conditions, \u201ctravel cost\u201d refers to the fees paid by the Company to transportation and lodging providers, etc., for the arrangement of travel services, as well as the travel agency service fees prescribed by the Company.<\/p><p>4. In this section, \u201ctelecommunications contract\u201d means a travel arrangement contract concluded with a cardmember of an affiliated company upon receipt of an application via telecommunications, which provides for payment of the travel costs, etc., in accordance with prescribed methods.<\/p><p>5. In these Terms and Conditions, \u201cCard Usage Date\u201d refers to the date on which the traveler or the Company is required to fulfill its obligation to pay or refund the travel costs, etc., pursuant to the Travel Arrangement Contract.<\/p><h3>Article 3 (Termination of the Arrangement Obligation)<\/h3><p>When we have arranged travel services with the care of a prudent manager, our obligation under the travel arrangement contract is fulfilled. Therefore, even if we are unable to conclude a contract for the provision of travel services due to reasons such as full capacity or business closure, the traveler must pay the handling fee to us if we have fulfilled our obligation.<\/p><h3>Article 4 (Arrangement Agent)<\/h3><p>In fulfilling a travel arrangement contract, we may have an agent, such as another travel agency, perform all or part of the arrangements on our behalf.<\/p><h3>Chapter 2: Formation of a Contract<\/h3><h3>Article 5 (Offer to Enter into a Contract)<\/h3><p>Travelers who wish to enter into a travel arrangement contract with the Company must complete the Company\u2019s prescribed application form with the required information and submit it to the Company along with an application fee in the amount separately specified by the Company.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, travelers who intend to enter into a communication contract with the Company must notify the Company of their membership number and the details of the travel services they wish to request.<\/p><p>3. The deposit referred to in paragraph 1 shall be treated as part of the travel cost, etc.<\/p><h3>Article 6 (Refusal to Enter into a Contract)<\/h3><p>We may refuse to enter into a travel arrangement contract in the following cases:<\/p><ol><li>When attempting to enter into a service contract but payment cannot be processed\u2014for example, because the credit card is invalid.<\/li><li>When a traveler is determined to be a member of an antisocial group.<\/li><li>When a traveler makes violent demands or engages in similar conduct toward our company.<\/li><li>When a traveler engages in conduct that damages our reputation or interferes with our business operations.<\/li><li>When there are other operational reasons on the part of our company.<\/li><\/ol><h3>Article 7 (Effective Date of the Contract)<\/h3><p>The travel arrangement contract shall be deemed to have been concluded when we accept the contract and receive the deposit.<\/p><p>2. Notwithstanding the provisions of the preceding paragraph, a telecommunications contract shall be deemed to have been concluded when the traveler receives notification that the Company has accepted the application.<\/p><h3>Article 8 (Special Provisions Regarding the Formation of Contracts)<\/h3><p>Subject to a special written provision, we may enter into a travel arrangement contract based solely on our acceptance of the application, without requiring payment of an application fee.<\/p><h3>Article 9 (Special Provisions Concerning Tickets, Accommodation Vouchers, etc.)<\/h3><p>The Company may accept verbal applications for travel arrangement contracts intended solely for the arrangement of transportation or lodging services, provided that the Company issues a written document stating the right to receive such travel services in exchange for the travel fare.<\/p><h3>Article 10 (Written Contract)<\/h3><p>We will provide the traveler with a written contract promptly after the travel arrangement contract is concluded. However, if we provide a document stating the traveler\u2019s right to receive all travel services arranged by us, we may not provide the written contract.<\/p><h3>Article 11 (Methods Utilizing Information and Communications Technology)<\/h3><p>With the traveler\u2019s prior consent, our company may provide the information specified in the contract using information and communications technology in lieu of delivering a written contract.<\/p><h3>Chapter 3: Amendment and Termination of the Contract<\/h3><h3>Article 12 (Amendments to the Terms of the Agreement)<\/h3><p>Travelers may request that the Company change the travel itinerary, the details of travel services, or other terms of the travel arrangement contract. In such cases, the Company will accommodate the traveler\u2019s request to the extent possible.<\/p><p>2. If the terms of the travel arrangement contract are changed at the request of the traveler as described in the preceding paragraph, the traveler must bear any cancellation fees or other costs and pay a change processing fee to the Company.<\/p><h3>Article 13 (Voluntary Cancellation by the Traveler)<\/h3><p>Travelers may cancel all or part of the travel arrangement contract at any time.<\/p><p>2. If a packaged tour contract is terminated pursuant to the provisions of the preceding paragraph, the traveler must bear the costs of cancellation fees and other expenses, and must also pay the Company a cancellation processing fee and the handling fee that the Company would have otherwise received.<\/p><h3>Article 14 (Cancellation Due to Causes Attributable to the Traveler)<\/h3><p>We may cancel a travel arrangement contract in the following cases.<\/p><ol><li>When a traveler fails to pay the travel expenses by the specified date.<\/li><li>When a telecommunications contract has been entered into, but payment can no longer be processed\u2014for example, because the credit card has expired.<\/li><li>When it is determined that a traveler is a member of an antisocial group or similar organization.<\/li><\/ol><h3>Article 15 (Termination Due to Causes Attributable to the Company)<\/h3><p>A traveler may cancel the travel arrangement contract if it becomes impossible to arrange travel services due to reasons attributable to our company.<\/p><p>2. If a travel arrangement contract is terminated pursuant to the provisions of the preceding paragraph, the Company shall refund the travel fees already received, minus the cost of travel services already provided and other applicable amounts.<\/p><h3>Chapter 4: Travel Costs<\/h3><h3>Article 16 (Travel Costs)<\/h3><p>Travelers must pay the travel fees to the Company by the deadline specified by the Company prior to the start of the trip.<\/p><p>2. Upon conclusion of a travel contract, we will accept payment for the travel expenses via a card issued by a partner company. The card transaction date shall be the date on which we notify the traveler of the details of the travel services we have finalized.<\/p><p>3. If, prior to the start of the trip, the travel price changes due to revisions in fares or rates charged by transportation or lodging providers, fluctuations in exchange rates, or other reasons, the Company may adjust the travel price.<\/p><p>4. In the case described in the preceding paragraph, any increase or decrease in the travel cost shall be borne by the traveler.<\/p><h3>Article 17 (Settlement of Travel Costs)<\/h3><p>If there is a discrepancy between the expenses we paid to arrange travel services (the final travel cost) and the amount we have already received as payment for the trip, we will settle the final travel cost promptly after the trip concludes.<\/p><h3>Chapter 5: Arrangements for Organizations and Groups<\/h3><h3>Article 18 (Arrangements for Organizations and Groups)<\/h3><p>The Company shall apply the provisions of this chapter to the conclusion of a travel arrangement contract in which multiple travelers traveling the same itinerary at the same time have designated a contract representative and submitted an application.<\/p><h3>Article 19 (Contract Manager)<\/h3><p>Unless otherwise specified in a special agreement, the Company deems the contract representative to have full authority to act on behalf of the travelers comprising the organization or group (hereinafter referred to as \u201cmembers\u201d) in concluding a travel arrangement contract.<\/p><h3>Article 20 (Special Provisions on the Formation of Contracts)<\/h3><p>When entering into a travel arrangement contract with the contracting party, our company may agree to enter into such a contract without receiving an application deposit.<\/p><h3>Article 21 (Changes in Membership)<\/h3><p>If the contract holder requests a change in the travel party, we will accommodate such a request to the extent possible. Any increase or decrease in the travel cost resulting from the change, as well as any expenses incurred in connection with such change, shall be borne by the travel party.<\/p><h3>Article 22 (Tour Escort Services)<\/h3><p>At the request of the contracting party, the Company may assign a tour escort to accompany a group and provide tour escort services. As a general rule, the hours during which the tour escort provides services shall be from 8:00 a.m. to 8:00 p.m. When the Company provides tour escort services, the contracting party must pay the Company the prescribed tour escort service fee.<\/p><h3>Chapter 6: Responsibility<\/h3><h3>Article 23 (Our Liability)<\/h3><p>In the performance of a travel arrangement contract, if we or our agent causes damage to a traveler through willful misconduct or negligence, we shall be liable to compensate for such damage. However, this applies only if we are notified within two years from the day following the occurrence of the damage.<\/p><p>2. If a traveler suffers damage due to causes beyond our control, we shall not be liable to compensate for such damage, except as provided in the preceding paragraph.<\/p><p>3. The Company will compensate travelers for damage to their luggage up to a maximum of 150,000 yen per traveler, provided that the Company is notified of such damage within 14 days for domestic travel and within 21 days for international travel.<\/p><h3>Article 24 (Responsibility of Travelers)<\/h3><p>If the Company suffers damage due to the willful act or negligence of a traveler, that traveler must compensate the Company for the damage.<\/p><h3>Article 25 (Settlement Operations Guarantee Deposit)<\/h3><p>Our company is a guarantee member of the Japan Travel Agents Association (a general incorporated association).<\/p><p>2. Travelers or members of a group who have entered into a travel arrangement contract with the Company may receive payment from the compensation guarantee fund deposited by the Japan Association of Travel Agents (JATA), as referred to in the preceding paragraph, with respect to claims arising from such transactions.<\/p><p>3. Pursuant to the provisions of Article 49, Paragraph 1 of the Travel Agency Act, our company pays contributions to the Travel Industry Association (a general incorporated association) toward the compensation guarantee fund; therefore, we have not deposited the business guarantee deposit required under Article 7, Paragraph 1 of the same Act.<\/p><h3 id=\"toko\">Section on Travel Arrangement Agency Agreements<\/h3><h3>Article 1 (Scope of Application)<\/h3><p>The travel arrangement agency contracts that our company enters into with travelers shall be governed by the provisions of these Terms and Conditions.<\/p><h3>Article 2 (Travelers Entering into a Travel Arrangement Agency Agreement)<\/h3><p>Travelers with whom we enter into a travel arrangement agency agreement shall be those who have entered into a packaged tour contract, a custom tour contract, or a travel arrangement contract with us, or those for whom we have acted as an agent to enter into a packaged tour contract offered by another travel agency for which we serve as an agent.<\/p><h3>Article 3 (Definition of a Travel Arrangement Agency Contract)<\/h3><p>In these Terms and Conditions, the term \u201cTravel Arrangement Agency Agreement\u201d refers to an agreement under which the Company, in exchange for receiving a travel arrangement agency fee, undertakes to perform the following services (hereinafter referred to as the \u201cAgency Services\u201d) at the request of the traveler.<\/p><ol><li>Procedures for Obtaining Passports, Visas, Re-entry Permits, and Various Certificates<\/li><li>Preparation of Immigration Documents<\/li><li>Other duties related to the preceding items<\/li><\/ol><h3>Article 4 (Conclusion of the Contract)<\/h3><p>Travelers who wish to enter into a travel arrangement agency contract with our company must complete the required information on our designated application form and submit it to us.<\/p><p>2. The Travel Arrangement Agency Agreement shall be deemed to have been concluded when the Company accepts the agreement and receives the application form referred to in the preceding paragraph.<\/p><p>3. Notwithstanding the provisions of the preceding two paragraphs, the Company may accept applications for travel arrangement agency contracts via telephone or other means of communication.<\/p><p>4. The Company may refuse to enter into a travel arrangement agency contract in the following cases.<\/p><ol><li>When a traveler is determined to be a member of an antisocial group.<\/li><li>When a traveler makes violent demands or engages in similar conduct toward our company.<\/li><li>When a traveler engages in conduct that interferes with our business operations, etc.<\/li><li>When there are other operational reasons on the part of our company.<\/li><\/ol><p>5. Promptly after the conclusion of the travel procedure agency agreement, the Company shall provide the traveler with a written document detailing the scope of the agency services, the amount of the travel procedure agency fee, and other relevant information.<\/p><h3>Article 5 (Confidentiality)<\/h3><p>We will ensure that we do not disclose to any third party any information we obtain in the course of performing our contracted services.<\/p><h3>Article 6 (Obligations of Travelers)<\/h3><p>Travelers must pay the travel arrangement service fee by the deadline set by our company.<\/p><p>2. Travelers must submit to the Company the documents and other materials necessary for the commissioned services by the deadline set by the Company.<\/p><p>3. If the Company is required to pay visa fees or other charges to government agencies or similar entities in connection with the services it provides, the traveler must pay such fees and charges by the deadline specified by the Company.<\/p><p>4. If postage, transportation costs, or other expenses are incurred in the course of performing the contracted services, the traveler must pay such expenses by the deadline specified by the Company.<\/p><h3>Article 7 (Termination of the Contract)<\/h3><p>Travelers may cancel all or part of the travel agency contract at any time.<\/p><p>2. The Company may terminate the Travel Arrangement Agency Agreement in the following cases:<\/p><ol><li>When a traveler fails to submit travel documents and other required paperwork by the specified deadline.<\/li><li>When our company determines that the travel documents or other materials submitted by a traveler are incomplete.<\/li><li>When a traveler fails to pay the travel arrangement service fee, etc., by the specified deadline.<\/li><li>When it is determined that a traveler is a member of an antisocial group or similar organization.<\/li><li>When we determine that there is a very high likelihood that a traveler will be unable to obtain a passport or other necessary documents for reasons not attributable to us.<\/li><\/ol><p>3. If the travel procedure agency contract is terminated pursuant to the provisions of the preceding two paragraphs, the traveler shall bear the costs already paid, such as visa fees, and shall also pay the Company the travel procedure agency fee for services already rendered.<\/p><h3>Article 8 (Our Liability)<\/h3><p>In the performance of our travel arrangement agency contract, we shall be liable to compensate travelers for any damages caused by our willful misconduct or negligence. However, this applies only if we are notified of such damages within six months from the day following the occurrence of the damage.<\/p><p>2. Under the Travel Arrangement Agency Agreement, the Company does not guarantee that travelers will actually be able to obtain passports or other necessary documents, nor that they will be permitted to enter or exit the relevant countries.<\/p><h3 id=\"soudan\">Travel Consultation Agreement Section<\/h3><h3>Article 1 (Scope of Application)<\/h3><p>The travel consultation agreements that our company enters into with travelers shall be governed by the provisions of these Terms and Conditions.<\/p><h3>Article 2 (Definition of a Travel Consultation Contract)<\/h3><p>For the purposes of these Terms and Conditions, the term \u201cTravel Consultation Agreement\u201d refers to an agreement under which the Company, in exchange for a consultation fee, undertakes to perform the services listed below at the request of a traveler.<\/p><ol><li>Advice travelers need to plan their trips<\/li><li>Planning a Trip<\/li><li>Estimated Travel Expenses<\/li><li>Providing Information on Travel Destinations, Transportation, Accommodations, and Other Related Services<\/li><li>Other advice and information necessary for travel<\/li><\/ol><h3>Article 3 (Conclusion of the Contract)<\/h3><p>Travelers who wish to enter into a travel consultation agreement with our company must submit an application form to us with the required information filled out.<\/p><p>2. The travel consultation contract shall be deemed to have been concluded when the Company accepts the contract and receives the application form referred to in the preceding paragraph.<\/p><p>3. Notwithstanding the provisions of the preceding two paragraphs, the Company may accept applications for travel consultation contracts via telephone or other means of communication.<\/p><p>4. The Company may refuse to enter into a travel consultation contract in the following cases:<\/p><ol><li>When a traveler\u2019s inquiry is contrary to public order and morals or is likely to violate laws and regulations in effect at the travel destination.<\/li><li>When a traveler is determined to be a member of an antisocial group.<\/li><li>When a traveler makes violent demands or engages in similar conduct toward our company.<\/li><li>When a traveler engages in conduct that interferes with our business operations, etc.<\/li><li>When there are other operational reasons on the part of our company.<\/li><\/ol><h3>Article 4 (Consultation Fees)<\/h3><p>When the Company performs the services listed in Article 2, the traveler must pay the Company the consultation fee specified by the Company by the deadline set by the Company.<\/p><h3>Article 5 (Termination of the Contract)<\/h3><p>The Company may terminate the travel consultation contract if it is determined that a traveler falls under any of items (ii) through (iv) of Paragraph 4 of Article 3.<\/p><h3>Article 6 (Our Liability)<\/h3><p>In the performance of a travel consultation contract, our company shall be liable to compensate travelers for any damages caused by our company\u2019s willful misconduct or negligence. However, this applies only if we are notified within six months from the day following the occurrence of the damage.<\/p><p>2. The Company does not guarantee that the transportation, lodging, and other services listed in the travel itinerary prepared by the Company can actually be arranged.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u6a19\u6e96\u65c5\u884c\u696d\u7d04\u6b3e \u6700\u7d42\u6539\u6b63\uff1a \u4ee4\u548c\u4e8c\u5e74\u4e09\u6708\u4e8c\u65e5 \u89b3\u5149\u5e81\u30fb\u6d88\u8cbb\u8005\u5e81\u544a\u793a\u7b2c\u4e00\u53f7\uff08\u4ee4\u548c\u4e8c\u5e74\u56db\u6708\u4e00\u65e5\u304b\u3089\u9069\u7528\uff09 \u76ee\u3000\u6b21 \u52df\u96c6\u578b\u4f01\u753b\u65c5\u884c\u5951\u7d04\u306e\u90e8 \u53d7\u6ce8\u578b\u4f01\u753b\u65c5\u884c\u5951\u7d04\u306e\u90e8 \u624b\u914d\u65c5\u884c\u5951\u7d04\u306e\u90e8 \u6e21\u822a\u624b\u7d9a\u4ee3\u884c\u5951\u7d04\u306e\u90e8 \u65c5\u884c\u76f8\u8ac7\u5951\u7d04\u306e\u90e8 \u7279\u5225&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42666","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/pages\/42666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/comments?post=42666"}],"version-history":[{"count":19,"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/pages\/42666\/revisions"}],"predecessor-version":[{"id":42724,"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/pages\/42666\/revisions\/42724"}],"wp:attachment":[{"href":"https:\/\/kanakane.co.jp\/en\/wp-json\/wp\/v2\/media?parent=42666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}